Shipping policy

Order Processing

All orders are processed within 1–2 business days after receiving your confirmation email. You will receive another notification once your order has shipped.

*Please note: Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Estimated delivery times:

• United States: 5 – 9 business days

Delivery times may vary depending on location and customs clearance.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.

Duties & Taxes

International orders may be subject to import duties, taxes, or fees imposed by your country’s customs office. These charges are the customer’s responsibility and are not included in the shipping cost.

Lost or Delayed Packages

If your package appears lost or delayed, please contact us at support@ohdysee.com with your order number. We will work with our shipping partners to resolve the issue promptly.

Returns

For details on returning an item, please visit our Return Policy page.